ESSENTIAL SKILLS AND PERSONAL ATTRIBUTES REQUIRED APPLYING FOR JOB IN HOTEL INDUSTRY

ESSENTIAL SKILLS AND PERSONAL ATTRIBUTES REQUIRED APPLYING FOR JOB IN HOTEL INDUSTRYHotels and motels be not only places where one stinkpot get hold great food and comfort suit equal rooms they are withal the focus on of community career, with facilities for conflict, entertainment, discourse and somebodyal serve up. Their spud in trade has continuously been hospitality and service, and hotel and motel befuddle made an art of dispensing comfort, pleasing the palate and creating an aviation of home for invitees.As far as career opportunities are concerned, in United States alone, the hospitality industry is one of the largest of all industries, surpassed only by the automotive and food industry. Wage and salary opportunities in hotel and other accommodations is anticipate to increase by 17 pct through 2012, compared with 16 percent growth projected for all industries combined.Dr. Robert A. Beck, former dean of the School of Hotel Administration, Cornell University, and an mellow consultant, describes the disputes and opportunities of the Hotel industry.The hospitality industry offers todays young men and young women a scraggy to interesting and exciting career. Management of a hotel or a eating place calls for a wide range of capabilities. Guests mustiness be received with amity and bidd with comfort commensurate, well-designed, and tastefully decorated surroundings. They need appetizing, wholesome food that has been wisely bought, right on stored, skillfully reard, and graciously served. Various other conveniences in prevalent areas, conference and exhibit rooms, communication systems, and travel systems are required for beseeming guest service. Further, a staff of employees must be recruited, trained, and motivated to provide hospitable service. Moreover, all must be successfully coordinated to counter a profit to the establishments investors. For those wishing a rewarding and challenging life in service to their fellow man, a futu re in the hospitality field should certainly be considered.SKILLS AND PERSONAL ATTRIBUTESSocial SkillsAt the bosom of this profession is service and hospitality, so spate need to enjoy operative with people and helping to teach, inform and entertain them. Social skills generally take talking to people and making them encounter at ease with you. If the person does not possess excellent social skills, then it lead be very difficult for him to survive in the service industry. A guest would never exchangeable to stay at a hotel where the staff is unrelenting and un neighborly no matter how beautiful and comfortable the hotel is.respectful, patient and blanket(a)Graciousness is one of the key face-to-face skills need in the service industry. At times, the node will truly test your patience moreover at times like that one must be courteous with irritable, short-tempered customers. It is in-chief(postnominal) to remember to never quarrel with the customer as he is the reaso n for your b re take up and saveter. The most basic quality in a theater director is for him to be respectful to others. Pride is the most incomparable thing to people and if the manager takes that a way of life from his employees, they will never self-assurance him again. That will invent extr propeling nominate from them very difficult. A managers job is to befuddle sure that the employees are coning, growing and performing to their utmost potential and that post only be get throughd through a relationship of mutual dedicate and kindness.Leadership skillsThe most most-valuable job of a leader is to uphold the employees and his team into giving their best efforts towards the musical arrangemental goal. Leaders inspire others to act by setting a good example. They drive and perseverance spurs others on. A leaders responsibilities are mevery. He must inspire others, be able to give positive and negative feedback, organize and entrust projects and responsibilities, solve problems and make decisivenesss and monitor the teams progress and setting goals for himself and his team. pedigree skillsBusiness skills are important for any employee in the hotel industry. He should set out sound knowledge of the gainfulness aspect of his hotel. He should be all aware of the organizations goals and the strategies developed to succeed those goals. He should know sources and methods of the funding and management of the resources. Business skills also allow human resource management and delegating plough and resources.Valuing diversityTo work with an assortment of individual cultures at one place is tough. Especially in this day and age of competition, if a company recognizes and respects individuality, then it burn maintain a strategic edge over others. These cultural differences, if managed positively can foster creativity, better decision making, higher performance and agonistic usefulness. In the hotel industry, one is uninterruptedly run into people from different cultures, backgrounds and language. It is subjective to not only understand but also respect people from diverse societies and locations. A person can understand more most culturally different people by travelling around the realness and interacting with such people. Besides that, reading can also teach a person much ab bulge come in different customs and traditions. It is important that the guests feel right at home when they visit your hotel and the only way to do that is to make the environment as close to their have environment as affirmable.Ingenuity and imaginationSince the hotel industry is a highly competitive industry, the customer must not only have a good but a delightful experience to gain his loyalty. For this, employees in the hotel industry must introduce originality, creativity and imagination in their service. It is also all important(p) that they are also given enough resources and authority by their employers in their labours to completely satisfy the customer.Inventory management skillsInventory management skills include purchasing, stock control and merchandise display. Inventory management skills consist of proper cookery strategy of the stock and supplies to be purchased, how they will be transported to the destination, where they will be stored, when will the raw stock be magnitudeed and how long will it take to be delivered. Since the hotel industry is highly competitive and gourmet is an essential image of the hotel industry, it is essential that the food served is always fresh, cooked well and nicely presented. on with that, it is important for the person managing the account to be a good negotiant so that he may get maximum utility out of the price paid for the supply.NegotiatorNegotiation is gaining the favor of people from whom we expect things such as money, justice, status and recognition. Both skillful and non- adept persons need negotiating skills to become help from and support of colleagues, supervisors, peers, customers, suppliers and even friends and family. In the hotel industry one is constant negotiating with customers, colleagues, and suppliers and ineluctably to be kind of a skillful at it. expert SkillsTechnical skills mean having the ability to understand and aptitude to function the techniques, equipments and methods used in the organization. These skills are important in all fields of job whether its finance, plan or manufacturing. Rodney Mott, plant manager at Nucor Corp.s new Hickman, Arkansas, steel mill, needed technical skills to decide on the installation of a new $50 million caster, which turns liquid metal into bands of steel. The move nearly doubled the Hickman plants capacity, to 36000 wads a week. Technical skills are particularly important al level organizational levels. It is very difficult for a manager to survive in the argument world if he does not possess adequate technical skills. His initial escalation in the organization depends on his technical skills. alone for the put crossways management of the company, the technical skills are not as important as the conceptual skills are. Even in the hotel industry, technical skills are quite important as one will constantly be using or supervising use of new systems and equipments and needs to be an expert at it.Active ListenerActive auditory modality is one of the most goodly personal and management beam of lights. It involves more than just hearing. It involves your powers of observation as well. law-abiding body language is also a part of active listening as often the words completely contradict the body language. It is the wait on of taking action to help someone say exactly what he or she really subject matter and then applying that information to the best possible way. In the service industry, active listening is extremely important as it determines the efficiency and the effectiveness of the service delivered to the customers.SAMPLE CVObjective to sear ch the personate of a hotel manager in a reputed hotel in order to use all my expertise and proficiency in this area towards the evolution of the hotel business organization line.KnowledgeProficiency in MS Access, MS Excel, MS motive Point etc.Proficiency in SQL.Professional SkillsCapable of maintaining customers reservations and creating customer databasesExcellent oral and written communicationAble to complete assignments inwardly deadline.Able to work and direct teamsCapable in handling headphone calls and e-mail of customers.Capable of addressing customers complaints and queries.Able to organize big and small events.educational BackgroundBachelors in Hotel Management from Boston University in 1997.Job run intoWorked as a assistant front office in alphabet Hotel from 2005 to 2007Worked as a hotel manager XYZ Hotel from 2007 till date.SummaryHandled customers queries and complaints via calls, emails and fax etcHandled inventory managementMonitored and overseen all emp loyees duties.Administered complete hotel operationsSKILLS AUDITSocial SkillsI believe I have good social skills since I like interacting with people and getting to know them. I have a friendly personality due to which people find it easy to talk to me. They are at ease with me. Often, I have also been the entertainer of my peer meeting and amongst friends. I also believe in helping people out without expecting any reward in return. In college I am a part of several societies so I am constantly meeting new people and workings with them.respectful, patient and tolerantSince childhood I have been a part of several community services. The experience on that point has taught me how to be patient, tolerant and respectful towards people. A lot of times, we come across people who prove to be quite difficult and working with them can be quite challenging, but Ive learned very early that courtesy can turn any frown into a smile and I apply the same rule in my life.Leadership skillsI have often directed congregations and teams in several societies as Im very actively social in my community as well as am a part of a few societies at the university. The most late experience is leading a group of people who were chosen to prepare an extensive business plan on a new business initiated. Here we had to visit several organizations and people, gather relevant market information, look at research and develop a whole business plan that comp turn offd of the selling and promotion plan too. As a leader I took upon myself to depute tasks to the group members, give them deadline for the task, supervise their work and performance and motivate them to work towards the goal.Business skillsHaving courses of business studies has taught me a lot of how a business should be conducted effectively. But I do believe that business management is a skill that cannot be excelled at until one gets practical experience in the same.Valuing diversitySince I am a part of several societies, mee ting people from different cultures and diverse backgrounds is quite common. The challenge I deliver here is understanding their customs and traditions and respecting them. Some words of actions that are quite respectful here may prove to be quite foetid to them. So one has to be quite careful while working with them. One advantage of working with people from diverse backgrounds is the generation of new and unique ideas that one is introduced to. These differences managed positively can foster creativity, better decision making, higher performance and competitive advantage.Inventory management skillsThis summer I had an internship at a local motel where I was assisting in inventory management. My occasional duties consisted of physically counting and keeping records of the stock and place order when the supplies were close to their last stages. I also had to make sure that the supplies I tenacious were delivered on time and make a check that the delivered supplies were fresh. I was able to clutch the job efficiently and it gave me a great experience in the world of inventory management.Technical SkillsI believe I do not have the best technical skills at the time as these are skills that are polished with time and experience. But I do possess proficiency in using the Microsoft Office and can read make reports and financial statements and interpret them. With time, I believe I shall be more adept in technical skills.Active ListenerI use active listening skills every day while communicating with my classmates, friends and even family. By carefully observing their body language and repetition important words of what they are saying, I make sure that I understand exactly what they are trying to communicate to me to avoid any misunderstandings. Active listening is a very important skill that is utile in all aspects of life whether it is college life, family life or work life.contemplative LEARNINGThis module has been very helpful for me in terms of personal d evelopment. A few of the skills that I think I must learn/posses are as followsPeoples personOne thing I have learned is that one needs to be a peoples person. The main task of a manager is to interact with people. These people can be his own organizations employees, his team and staff and it can also be persons from outside the organization that is the supplier, customers or outsourced people. Since every person has a different personality and anticipation towards things, the manager must be flexible enough to change jibe to the spot that requires him to be. Only then can he be a good negotiator and can get things down the way he wants it.Become achievement/results orientedTo survive in the professional world, one needs to become achievement/results oriented. This includes the aspiration to get the assigned tasks consummate efficiently and effectively. An achievement oriented manager must constantly challenge himself with new tasks and projects and set and must surpass his benc hmark to be the best. But becoming achievement oriented is not easy. This requires proper and vigorous plan and foreseeing all future obstacles and finding ways to meet them. self-assertivenessAssertiveness means standing up for your own rights in such a way that you do not violate others persons rights. Here, you are expressing your needs, wants, and opinions, feelings in beliefs in a direct, honest and appropriate manner. Behaving assertively puts you in a position of existence able to influence people properly and react to them positively.Business awarenessIt is extremely important to have business awareness if the manager wishes to grow professionally. The manager must constantly look for new business opportunities and must exploit them whenever he can. He should have a opened idea of what his organizations overall goals are and what steps the organization is taking to achieve them. Only then can his organization and he himself can rise in the business world.Excellent communi cation skillsCommunication is an essential tool in the professional life no matter which industry or sector you belong to. The talent to communicate well, orally and in composition goes a long way. The communication skills also include observing the non-verbal communication. It means listening to the words that are being said but also use other clues that convey its meaning. Several things clue the non verbal communication, for example, the body-build of the eyes, the muscles of the face, even posture.CollaborationCollaborating is the work platform of the 21st century. It is the epitome of the we workplace, where extending request and excellent service to fellow workers is the foundation of all interactions. Collaboration takes advantage of the most effective actions possible because it focuses on and utilizes the unique gifts and strengths of the many. Everyones skills complement and reenforce one anothers. Collaboration micturates and energy that inspires and motivates. Throu gh collaboration, people gain a stronger appreciation for how their efforts align, add value, and produce results for the company. One more point close to collaboration is pertinent. Savvy managers know that collaboration requires employees to be a part of something larger than themselves a project with meaning and importance. To that end, they artfully help employees rid ego behaviors, replacing them with mutually beneficial ones. They act consciously to visualize that every person knows how much his or her contribution adds to the projects success. As companies move to more virtual projects executed globally, utilizing a host of virtual communication technologies, collaboration challenges with intensity. Building your collaboration skills allows you to handle disparate work propagate across various cultures and times zones and to transcend various boundaries. It becomes your strategy for legal transfer out the best in each person.Working under uncertain circumstancesWork is often unpredictable. Situations and circumstances change and due to that the rack of the project increases. The best laid plans are therefore disrupted and the launch priorities are abandoned. In these functions, one needs to be able to handle such circumstances and make quick decisions as they arise. casual TrainingsPeriodic trainings are very important to keep the employees up to date with the accredited systems and trends. Many institutions are now offering trainings to their business executives as a means of developing skills. These trainings prove to be very useful in initiating and promoting entrepreneurship. Trainings are required to get sound knowledge of technical and non-technical skills. outside(a) trainings are also a good forum for the manager to create new personal relationships and interact with new people.Analyze past mistakes and tag down training pointsOne way to learn from past mistakes is to see the past. Ask yourself what went wrong. What have I learnt from it? How can I improve the situation? Even if one fails to achieve a certain goal, instead of being discouraged he should jot down points of what he has learned from the situation and if he had to face a similar situation again, what would he do differently the next time. Self-analysis is a very effective scholarship method.Interacting with people from different cultures and environmentsTo further broaden ones horizon, one constantly needs to interact with people from different environments are cultures. This enables us to learn close the different cultural dynamics and let go of our preconceived notions. This way one also learns to use that cultural diversity to the organizations advantage. When a group of people from different cultures come together originality and creativity is introduced. In todays day and age, where cities are becoming more and more metropolitan, it is important to be able to interact with and respect people from different places and appreciate their diff erence.personal development planWhat do I need to learn?Develop technical skills pertaining to my professional life.How have I established such need?I have come to know that I am not quite as proficient in technical skills and they are an essential urgency for the kind of profession I wish to pursue.What is the aim of my learning?I aim to be proficient at technical skills.What are the item objectives I need to achieve?Demonstrate evidence of improvement in these skills.How will I accomplish my objectives?I plan to take courses in new systems and software that are being used in the business world nowadays. I shall also read about the new systems and softwares, their determination and contribution in the overall organizations goals.What is my timescale?On-going. I plan to keep practicing and learning new systems and soft wares to keep myself proficient.